‘Cautious’ Reopening: A Letter to Our Customers

To all of customers,

We have been very busy this week preparing the garden centre so that we can provide a safe-shopping atmosphere for everybody, when we cautiously reopen the doors to you on Friday 15th May. We ask that you do take note of the word ‘cautiously’.

While we are very happy to be able to provide you with the goods that you need for your garden & home, the safety of our team and customers is our priority, therefore we must stress that this will not be a case of ‘business as usual’. Our cafe will remain closed and some of our products will be restricted until Government Lockdown Restrictions can be further eased.

What you can expect:

There will be a restriction of 20 customers in the shop (including the outdoor areas) at one time. As this is a cautious, partial reopening, we ask that you do not arrange to meet up with friends or family members here so that we can ensure that social distancing is maintained. We encourage shoppers to visit individually to create the safest environment possible. We are definitely looking forward to returning to normality without any limitations, but, alas, we must all wait a little longer!

During busy times you may need to queue a while before entering the shop (they do say patience is a virtue!). Please note that card payment is encouraged and preferred. Toilet facilities are closed to customers. Having spent the week cleaning, rearranging, and, restocking you can expect to find a new way of shopping but with that same friendly Ashton Hall style!

Ordering & Delivery Service:

The ordering & delivery service will resume upon reopening for those who are self-isolating, high risk or vulnerable – there will be high demand for this, but we will always get back to you!

Looking Forward to Seeing You:

We are looking forward to seeing all of your friendly faces again, however, please can you promise not to visit us all at the same time on Friday? We have been here for over 20 years and we will continue to be here for years and years to come, so there’s really no need to rush – we’ll be here!

Thank you & stay safe!
Ashton Hall Garden Centre